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Satisfaction
Guaranteed
Frequently Asked Questions
Click on any question for an answer.
Table of Contents
1. I like the product but may I have it done a little differently ?2. I don't see what I'm looking for. Can you do other products?
4. When I call may I speak with someone who knows what can be done?
6. What type of payment do you accept?
8. Is it safe to send my photos via mail and will I get them back?
10. How long will it take to receive my order?
11. Do you have an 800 number for me to call?
I like the product but may I have it done a little differently?
[Yes, you may. We are happy to do what we can to provide you with the product you want. Just let us know what you are looking for. ]
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I don't see what I'm looking for. Can you do other products?
[We certainly can and will. Please don't hesitate to ask. If we can do it for you we will be happy to. ]
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Can you turn a frown upside down and make my child smile in the photo?
We could, but it wouldn't look very life like. There are however many things we can do to correct problems on photos. We can do the basics like correcting red eye to the more complex like erasing lines or spots, changing backgrounds or doing creative layouts for mouse pads or puzzles. We like challenges. Call or email us with your questions.
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When I call may I speak with someone who knows what can be done?
[We know how frustrating it can be when you can't get answers to your questions. Whenever you call or email us you will be communicating with someone who knows our business. Occasionally we may need to contact a supplier if you are inquiring about a product which is not in our current inventory however we will always get the answer for you.]
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How do I order?
[Placing your order is easy and you may do it whichever way suits you
best.
1.) You may order using the shopping cart on our web site. You may use the
shopping cart if
you are planning to pay by credit card or if you are planning to mail a
check/money order and
just want to send us the order in advance. The program will allow you to print
out the order at
the end so you may enclose it in the mail with your payment.
2.)You may email us, call our toll free number (877-526-7124 ) or mail in the
manual order
form with your photo and payment. If you are outside the United States you
will need to email us first for shipping charges. Then you may email or
mail us your order.
3.) We accept Visa and Master Card. If you prefer you may pay
by check. Checks should be made out to Julie Alms.
4.) Remember to mail us your photo and payment. All photos will be returned with
your order
To begin working on your order we will need the necessary photos. You may mail them to us or e-mail them if you have that capability.]
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What type of payment do you accept?
[We accept Visa and Master Card. If you prefer you may mail us a check or money order. Please make checks and money orders out to Julie Alms.]
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How much do I owe ?
[The easiest way to determine your total cost is to place your order using our web site shipping cart. It will allow you to check the cost of the various shipping options and the order will not be sent until you confirm it.. If you are ordering custom gifts and products we usually recommend using the United States Postal Systems 2-3 day priority mail. If you would like to figure it yourself you may total the cost of your products and add a 5.1% sales tax if you are an Wisconsin resident. Add shipping. For up to 3 items the cost is $4.25. If you have 4-6 items then add $.95 ( for a total of $5.20 ). If you are ordering pet supplies then 1st class mail may offer a better rate. If you are outside the United States or have any questions about shipping costs please email or call us and we will be happy to assist you.. We will check and email you back with the shipping costs. ]
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Is it safe to send my photos via mail and will I get them back?
[Generally sending your photos via mail does not pose a problem. Please put a piece of white paper between each photo and mark on the outside of the envelope, " Photos, please do not bend". You may wish to put a piece of cardboard in the envelope for added protection. Please do not send your only copy of any photo just in case it is lost or damaged enroute. Your photos will be returned to you with your order. ]
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[We ship custom gift and product orders within the United States 2-3 day Priority mail unless you request a different method. For supplies we may ship then 1st class mail depending on the weight of the order. If you wish to price various options you may use our ' web site shopping cart". The order is not sent until you confirm it. . If you are outside the United States please email us and we will check on the shipping costs for you. We will use the best method for shipping through the postal service to insure the best price for you.]
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How long will it take to receive my order?
[Most orders can be filled within 2-3 business days of the time we receive the photo. We usually ship custom products/gifts via 2-3 day Priority mail. Heavier supply orders may take a couple days longer. If you are outside the United States it will take longer for shipping but priority service is available if you need it quickly. If you need a rush order please give us a call or email us and we'll see what we can do so that you have it on time. Because we are a smaller company we have more flexibility and will do what we can to get your order to you when you need it. If you are outside the United States please email us with your order and we will determine the shipping costs and delivery times.]
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Do you have an 800 number for me to call?
[We certainly do and will be happy to take your order
by phone. Our toll
free number is (877) 526-7124. ( our toll free
number only works within the U.S.) Outside the US you may reach us by calling
(262) 758-0346. You may also order via our web site shopping cart or or by printing out and
mailing our order form along
with your photos and payment. Be sure to include your phone number so that
we may reach you if we have any questions. Even if you are paying by check and
mailing it you may use the shopping cart to send your order in advance and get a
hardcopy of your order to mail us with the check.
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